If you make a piece of software, and people are required to use that piece of software in order to, say, pay for their housing or groceries or pay back a loan, you are on the hook to make sure that software works for _every single person_ who needs to use it.
All of them.
Every screen reader user. Every person with muscle issues who can't use a mouse. Everyone who doesn't speak English. Everyone with three first names, or no last name. Everyone who is Irish or Jewish and has a ' in their name. Everyone with slow internet.
"Oh we don't have the resources to do that!" Great. Then you don't have the resources to make and sell that kind of software. Pack up and go home.
@tindall We really should have laws that enforce this. And we do to some extent in certain jurisdictions but definitely not enough. And it must cover interoperability… I mean, heck, there are certain things you can only do today if you have a device running a Google or Apple OS.
My 89 year old Granny with visual impairment was told to report problems with her boiler "via the app" as they don't run a staffed phone line with COVID. Sure, we helped her but the boiler keeps going wrong and they just reset it for it to go wrong again and she has to report via the app each time! She says she's getting used to the cold showers but it's not acceptable.
as they don't run a staffed phone line with COVID
- Effective starting 28/6/2025 at best.
- There’s an e-commerce category.
- “The obligations of this Directive should apply equally to economic operators from the public and private sectors.”
- The directive is pretty clear on the general principles/requirements regarding UI accessibility (Annexe I, section I.2)
- Extra requirements for categories listed in https://www.deque.com/blog/2021-mobile-accessibility-compliance-and-legislation-in-eu/ (Annexe I, Section IV), including e-commerce (point (g)): basically everything related to payment, auth & security must be “perceivable, operable, understandable and robust”.
- The directive is sort of saying “let’s not be too hard on small companies (SMEs, defined in chapter 1, article 3.25), let’s consider the existence of disproportionate economic burden (e.g. small ets. who can’t afford compliance)“.
What do you mean sell? Even if you just have enough for housing and food, the software shouldn't be another tax on top of that.
Ah yes, those two (problematic) institutions do have a responsibility there though. While people are forced to use those, they need to be accessible to all (they're bot ofcourse, no such thing as a free bank account)
I'd say the onus is on the people *requiring* others to use the software, rather than directly on the software developers. It's the requirers who ought to ensure there are developers who have the resources and incentive to make it work for everyone.
@TMakarios agreed, but the bottleneck of resources is usually between the business selling the software and the devs they pay to make it; the business is the one not prioritizing features, not the customers.
@tindall I'm not saying you're wrong, but this sounds like only large corporations should be allowed to make software?
@gendor no, it means that people shouldn't be required to use proprietary software to access vital things. There always needs to be a cash, phone, and/or in-person way to handle necessary life stuff.
@tindall Translation in german: „Wenn Sie eine Software herstellen und die Menschen diese Software verwenden müssen, um beispielsweise ihre Wohnung oder Lebensmittel zu bezahlen oder einen Kredit zurückzuzahlen, müssen Sie dafür sorgen, dass diese Software für _jede einzelne Person_ funktioniert, die sie verwenden muss.
Jeder Benutzer eines Bildschirmlesegeräts. Jede Person mit Muskelproblemen, die keine Maus benutzen kann. Jeder, der kein Englisch spricht. Jeder, der drei Vornamen oder keinen Nachnamen hat. Alle, die irisch oder jüdisch sind und ein ' in ihrem Namen haben. Jeder, der langsames Internet hat.
"Oh, dafür haben wir nicht die Mittel!" Na toll. Dann haben Sie auch nicht die Mittel, um diese Art von Software herzustellen und zu verkaufen. Packen Sie ein und gehen Sie nach Hause“