Let's be clear about this. The sequence of events goes thus.
1. Consumer _purchases_ $1000+ computer.
2. Consumer's device has hardware problem
3. Consumer takes device they own to a technician
4. Device _permanently breaks itself without the consumer's consent_.
This is utterly unacceptable. When I say don't buy apple devices, this is what I mean. Do better.
@tindall I wonder how long it will take for some group to make malware that tricks the computer into thinking that it has been repaired and brick itself.
@tindall the first step to right to repair has got to be explaining this outrage to people. If you told them their cars will lock up and refuse to work if they swap filters at a lube shop instead of the dealership, people would be up in arms.
@tindall there's a lot of bootlicker "just take it to the apple shop lmao" horseshit that ignores the fact not every city (or COUNTRY) has an apple shop, the fact this enables them to charge whatever they want, to discontinue service when a new model comes out, and even *completely refuse service of current-generation devices* as they've already shown they'll do
@feld @silverwizard No, and this seems like arguing in bad faith. HTTPS is beneficial to almost all users and has few drawbacks. Where the drawbacks outweigh the benefits, obviously it shouldn't be used.
Some users care more about being able to repair their expensive equipment than defending against nation state actors.
Some care more about security than repairability.
Why not sell different products to each market?
The point is, Apple is implementing security measures which are a benefit for few and impose undue and unwanted restrictions on the rest, and I don't see a reason not to sell different products without and without this stuff other than to force consumers who don't have that threat model into their expensive and shady repair process.
@feld @kaniini @silverwizard I don't care. This move hurts their customers and hurts my friends and people I work with, and Apple has been continuously making choices that do that over the last 5 years.
My job has been getting harder because of their business decisions, and so have my client's jobs and lives. Apple tech is getting more expensive with no commensurate increase in features they need.
@feld @silverwizard @kaniini It's not some conspiracy theory. There are people I work with who have been denied repairs by Apple and got their shit fixed by third parties. If that's not an option anyone, people in that situation will lose data and be forced to buy new machines. How is that a good thing?
@feld @kaniini @silverwizard That's not the point. Why is it acceptable for people to lose data that is present on an undamaged SSD, enciphered with keys present on an undamaged SE processor, just because the company that made the thing doesn't want to fix a water damaged video controller and the data was acquired that day and hadn't been backed up yet?
@pony @a_breakin_glass @silverwizard @feld @kaniini it's really not. I have customers who have their whole device lifecycle managed by me. I have all their keys (enciphered with a passphrase I don't know) and they can get them from me at any time, but they generally don't need them unless they need a repair.
But, again, this is not the point. The point is that everyone I know who is deeply embedded in the Apple ecosystem is now beholden to Apple's historically fickle repair policies _no matter what_.
The college students I support don't need defense from the NSA. They need reliable computers that do the jobs they need done and can be purchased once and used until they are actually obsolete, and that includes repairs, which Apple often refuses to provide.
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