The reason my job sucks so goddamn much is because I’m supposed to help people fix problems, but I do not often have the resources at my disposal to ensure problems get fixed and instead have to get hung up on things like “contract does not cover hardware” or “billable hours”.

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It’s very telling the thing I get told I need to improve the most is “you forgot to mark this time billable/not billable”. Like yeah I don’t care the problem needed to be fixed anyway?

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