@chr That's the sort of security violation that makes me think closing an account is likely the best possible course of action.
If you absolutely need the account, come up with a deliberately poor-but-unique password and lie about every personal information field on the site so that the inevitable hack doesn't cause too much collateral damage.
@salameleon i would love nothing more than to delete every bit of personal information out of this database. unfortunately, the reason i was contacting customer service is my account was fully locked because the *exact password i set* was not working. i suspect because it was silently truncated when stored in the database.
@salameleon i'm probably going to have to visit a physical location to escalate this, i unfortunately already put in some very sensitive bits of PII in their system that would be extremely bad if exposed in a hack.
@chr I forget if you're European or not, but this feels like it has GDPR violation written all over it.
@hummingrain no, alarmingly, this came up when i was just trying to put in a password i generated in KeePass with the "special characters" set enabled